Password issue/Forgot
Daniel's Portal Q: What should you do if you are locked out of Daniel's Portal? A: Go to the Helpdesk and create a ticket under Store MIS/IT Issues. Select Stores-New Store Portal Log in Issues. Note the name and employee number of the person who cannot log in. Someone from IT will assist you. Uown Portal Q: What should you do if you are locked out of the Uown Portal? A: Call Uown at 877-544-4814 and they will help you. If you cannot get someone at that number, go to the Helpdesk and create a ticket under Store MIS/IT Issues. [...]
Adding Microsoft Authenticator
Downloading Microsoft Authenticator Q: How do I download the Microsoft Authenticator app on my iPhone? Answer: Navigate to the Apple App Store icon on your iPhone. Search for Microsoft Authenticator and click Search. Download the Microsoft Authenticator Application by clicking on the “GET” button. Once installed, click on “Get” or navigate to the Microsoft Authenticator icon on your phone and open the application. Q: How do I download the Microsoft Authenticator app on my Android phone? A: Navigate to the Google Play Store icon on your Android phone. Search for Microsoft Authenticator and click Search. Download the Microsoft Authenticator Application [...]
Store Portal Functions FAQ
Store Portal Functions FAQ This document provides answers to frequently asked questions about the store portal functionality. Question: My customer has a Synchrony account but when I search the portal doesn’t show it. Answer: Your customer application may have been submitted outside of the store portal so you need to do a Synchrony lookup in the store portal or the payment portal. Question: Why do I have to select to Stay In & Continue OR Logout & Continue Answer: This is a security feature.
Store Workstation FAQ
Store Workstation FAQ Introduction: Every Daniels Retail Store has a minimum of 2 Store Workstations installed. The maximum is 3 Store Workstations per store. These Workstations also called as PC (personal computer), Desktop, POS (Point of Sales) Question: Where/How to locate Workstation/PC/Desktop/POS in the store? Answer: ALL the Store Workstations are installed at the Front Counter of the store. Question: What are the other IT equipment connected to these Workstation/PC/Desktop/POS in the store? Answer: Explain where the promo code field is located and include a screenshot. You will notice clearly that every Store Workstation/PC/Desktop/POS will have a Keyboard/Mouse and a [...]
Store Roll Printer FAQ
Store Roll Printer FAQ Introduction: Every Daniels Retail Store has 1 Roll Printer (Credit Approval Printer) This printer is installed on the Front Counter. The device is powered by a single power source and connects to the rear end of the printer. Question: Where/How to locate Workstation/PC/Desktop/POS in the store? Answer: The Roll Printer is connected to the Front Counter Switch through a Print Server (please look at the document called What is a Print Server). Question: What is the function of the Roll Printer? Answer: Roll Printers are connected to the Credit Director Application. Central Credit Dept uses [...]
Microsoft Outlook FAQs
How do I login to my email account in Outlook? Answer: Open the Outlook application on your computer by selecting the windows button in the bottom left corner of your screen. Type “outlook” and select enter. When you are prompted to sign in enter the following: Your full email address (e.g. [email protected]) Your email account password Select connect How can I organize my outlook inbox using folders and rules? Answer: Creating Folders: In Outlook, go to the "Folder" tab on the ribbon. Click the "New Folder" button. Enter a name for the new folder and choose where you want [...]
Microsoft Teams FAQs
How do I sign in to Microsoft Teams? Answer: You can sign in to Microsoft Teams in several ways: Through the desktop app Through the web browser at teams.microsoft.com Through the mobile app on your smartphone or tablet You'll need your Microsoft account credentials to sign in. How do I create a new Channel in Microsoft Teams? Answer: Submit a ticket to the IT Support team with details of business needs for the team and who the members should be. How do I start a new chat in Microsoft Teams? Answer: Click the "Chat" icon on the [...]
Microsoft SharePoint FAQs
What is Microsoft SharePoint? Answer: SharePoint is a web-based collaborative platform that integrates with Microsoft 365. It allows organizations/ departments to store, share, and manage content, knowledge, and applications. How do I access SharePoint? Answer: You can access SharePoint through the web interface at SharePoint.com or through the Microsoft 365 suite of applications. The Department Director will be provided with a login credential to access your Department SharePoint site. What are the main features of SharePoint? Answer: Document management and file sharing Team collaboration and communication Intranet and website creation Business process automation Knowledge management and content [...]
Microsoft OneDrive FAQs
What is Microsoft OneDrive? Answer: OneDrive is a cloud storage and file hosting service provided by Microsoft. It allows users to store and share files online. How do I sign in to OneDrive? Answer: You can sign in to OneDrive using your Microsoft account credentials, such as your Outlook.com or Office 365 email address and password. How much storage space do I get with OneDrive? Answer: The amount of storage space varies depending on your role. Most roles have 1 TB of storage space. How do I upload files to OneDrive? Answer: You can upload files to [...]
Human Resource Updates
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