Zoom Meeting Guide: Essential FAQs for New Users
Zoom Meeting Guide: Essential FAQs for New Users This guide is designed to help new users confidently navigate Zoom. How do I join a Zoom meeting? From a Computer: Step 1: Open the Zoom invitation in your email or calendar. Step 2: Click on the meeting link provided (e.g., "Join Zoom Meeting"). Step 3: If prompted, click “Open Zoom” to launch the app. If you don’t have Zoom installed, you can choose “Join from your browser.” Step 4: Enter your name and meeting ID (if required) and click "Join." From a Smartphone: Step 1: Download the Zoom app from the [...]
Joining a Zoom Meeting
Joining a Zoom Meeting Q: How do I join a Zoom meeting from my computer? Answer: Open the Zoom Invitation Locate the Zoom meeting invitation in your email or calendar. Click on the meeting link provided. Launch Zoom: If prompted, click "Open Zoom" to launch the Zoom application. If you don't have Zoom installed, you can join directly through your web browser by clicking "Join from your browser." Enter Your Name: If required, type your name and click "Join." You may also be asked to enter a meeting ID or passcode, which can be found in the invitation. [...]
Password issue/Forgot
Daniel's Portal Q: What should you do if you are locked out of Daniel's Portal? A: Go to the Helpdesk and create a ticket under Store MIS/IT Issues. Select Stores-New Store Portal Log in Issues. Note the name and employee number of the person who cannot log in. Someone from IT will assist you. Uown Portal Q: What should you do if you are locked out of the Uown Portal? A: Call Uown at 877-544-4814 and they will help you. If you cannot get someone at that number, go to the Helpdesk and create a ticket under Store MIS/IT Issues. [...]
Adding Microsoft Authenticator
Downloading Microsoft Authenticator Q: How do I download the Microsoft Authenticator app on my iPhone? Answer: Navigate to the Apple App Store icon on your iPhone. Search for Microsoft Authenticator and click Search. Download the Microsoft Authenticator Application by clicking on the “GET” button. Once installed, click on “Get” or navigate to the Microsoft Authenticator icon on your phone and open the application. Q: How do I download the Microsoft Authenticator app on my Android phone? A: Navigate to the Google Play Store icon on your Android phone. Search for Microsoft Authenticator and click Search. Download the Microsoft Authenticator Application [...]
Store Portal Functions FAQ
Store Portal Functions FAQ This document provides answers to frequently asked questions about the store portal functionality. Question: My customer has a Synchrony account but when I search the portal doesn’t show it. Answer: Your customer application may have been submitted outside of the store portal so you need to do a Synchrony lookup in the store portal or the payment portal. Question: Why do I have to select to Stay In & Continue OR Logout & Continue Answer: This is a security feature.
APPLICATION ERRORS FAQ
APPLICATION ERRORS FAQ This document provides answers to frequently asked questions about the store portal errors that associates may encounter. Question: Why did I get a Progressive Reject AUTH Error? Answer: Progressive most likely did not enter all the required fields in their system when setting up a new store. Question: Why did I get an "Error 403 – Forbidden" error when submitting the application? Answer: IT has to add your store IP Addresses to an unrestricted list. Question: Why did I get an "Error 400 – Bad Request" when submitting the application? Answer: You need to verify that the [...]
Store Workstation Monitor FAQ
Store Workstation Monitor FAQ Introduction: Every Daniels Retail Store has a minimum of 2 Store Workstation Monitors installed. The maximum is 3 Store Workstations Monitors per store. Every Store Workstation PC (personal computer), Desktop, POS (Point of Sales) will have A MONITOR directly connected to it. Question: Where/How to locate Workstation Monitors in the store? Answer: ALL the Store Monitors are installed on the Front Counter of the store, right next or right on the top of the Store Workstation PC (personal computer), Desktop, POS (Point of Sales) Question: What can you see on the Store Workstation Monitor? Answer: [...]
Store Workstation FAQ
Store Workstation FAQ Introduction: Every Daniels Retail Store has a minimum of 2 Store Workstations installed. The maximum is 3 Store Workstations per store. These Workstations also called as PC (personal computer), Desktop, POS (Point of Sales) Question: Where/How to locate Workstation/PC/Desktop/POS in the store? Answer: ALL the Store Workstations are installed at the Front Counter of the store. Question: What are the other IT equipment connected to these Workstation/PC/Desktop/POS in the store? Answer: Explain where the promo code field is located and include a screenshot. You will notice clearly that every Store Workstation/PC/Desktop/POS will have a Keyboard/Mouse and a [...]
Store Print Server FAQ
Introduction: Every Daniels Retail Store has 1 Print Server. The device is powered by a single power source and connects to the rear end of the device. The Print Server make the connection between a Roll Printer (please look at the document called What is a Print Server) and a Front Counter Switch (Please look at the document called What is a Front Counter Switch) Question: Where/How to locate the Print Server in the store? Answer: This Print Server is installed on the Front Counter area. The Print Server is installed between the Roll Printer (please look at the [...]