Store Portal Functions FAQ
Store Portal Functions FAQ This document provides answers to frequently asked questions about the store portal functionality. Question: My customer has a Synchrony account but when I search the portal doesn’t show it. Answer: Your customer application may have been submitted outside of the store portal so you need to do a Synchrony lookup in the store portal or the payment portal. Question: Why do I have to select to Stay In & Continue OR Logout & Continue Answer: This is a security feature.
APPLICATION ERRORS FAQ
APPLICATION ERRORS FAQ This document provides answers to frequently asked questions about the store portal errors that associates may encounter. Question: Why did I get a Progressive Reject AUTH Error? Answer: Progressive most likely did not enter all the required fields in their system when setting up a new store. Question: Why did I get an "Error 403 – Forbidden" error when submitting the application? Answer: IT has to add your store IP Addresses to an unrestricted list. Question: Why did I get an "Error 400 – Bad Request" when submitting the application? Answer: You need to verify that the [...]
Store Workstation Monitor FAQ
Store Workstation Monitor FAQ Introduction: Every Daniels Retail Store has a minimum of 2 Store Workstation Monitors installed. The maximum is 3 Store Workstations Monitors per store. Every Store Workstation PC (personal computer), Desktop, POS (Point of Sales) will have A MONITOR directly connected to it. Question: Where/How to locate Workstation Monitors in the store? Answer: ALL the Store Monitors are installed on the Front Counter of the store, right next or right on the top of the Store Workstation PC (personal computer), Desktop, POS (Point of Sales) Question: What can you see on the Store Workstation Monitor? Answer: [...]
Store Workstation FAQ
Store Workstation FAQ Introduction: Every Daniels Retail Store has a minimum of 2 Store Workstations installed. The maximum is 3 Store Workstations per store. These Workstations also called as PC (personal computer), Desktop, POS (Point of Sales) Question: Where/How to locate Workstation/PC/Desktop/POS in the store? Answer: ALL the Store Workstations are installed at the Front Counter of the store. Question: What are the other IT equipment connected to these Workstation/PC/Desktop/POS in the store? Answer: Explain where the promo code field is located and include a screenshot. You will notice clearly that every Store Workstation/PC/Desktop/POS will have a Keyboard/Mouse and a [...]
Store Roll Printer FAQ
Store Roll Printer FAQ Introduction: Every Daniels Retail Store has 1 Roll Printer (Credit Approval Printer) This printer is installed on the Front Counter. The device is powered by a single power source and connects to the rear end of the printer. Question: Where/How to locate Workstation/PC/Desktop/POS in the store? Answer: The Roll Printer is connected to the Front Counter Switch through a Print Server (please look at the document called What is a Print Server). Question: What is the function of the Roll Printer? Answer: Roll Printers are connected to the Credit Director Application. Central Credit Dept uses [...]
Store Print Server FAQ
Introduction: Every Daniels Retail Store has 1 Print Server. The device is powered by a single power source and connects to the rear end of the device. The Print Server make the connection between a Roll Printer (please look at the document called What is a Print Server) and a Front Counter Switch (Please look at the document called What is a Front Counter Switch) Question: Where/How to locate the Print Server in the store? Answer: This Print Server is installed on the Front Counter area. The Print Server is installed between the Roll Printer (please look at the [...]