Downloading Microsoft Authenticator

Q: How do I download the Microsoft Authenticator app on my iPhone?

Answer:

1. Navigate to the Apple App Store icon on your iPhone.
2. Search for Microsoft Authenticator and click Search.
3. Download the Microsoft Authenticator Application by clicking on the “GET” button.
4. Once installed, click on “Get” or navigate to the Microsoft Authenticator icon on your phone and open the application.

Q: How do I download the Microsoft Authenticator app on my Android phone?

A:

1. Navigate to the Google Play Store icon on your Android phone.
2. Search for Microsoft Authenticator and click Search.
3. Download the Microsoft Authenticator Application by clicking on the “Install” button.
4. Once installed, open the Microsoft Authenticator app from your phone’s app drawer.

Adding a Profile in Microsoft Authenticator

Q: How do I add a profile using the + button in Microsoft Authenticator?

A:

1. Open the Microsoft Authenticator app on your phone.
2. Tap the “+” button at the top right corner of the screen.
3. Select “Work or school account” or “Other (Google, Facebook, etc.)” based on the type of account you are adding.
4. Follow the prompts to scan a QR code or manually enter the account details.
5. Once the account is added, you will see it listed in the app.

Adding SMS as an Authentication Method

Q: How do I add SMS as an authentication method in Microsoft Authenticator?

A:

1. Open the Microsoft Authenticator app on your phone.
2. Tap on the account for which you want to add SMS authentication.
3. Go to the settings or security settings for the account.
4. Select “Add method” and choose “Phone” or “SMS.”
5. Enter your phone number and follow the prompts to verify your number.
6. Once verified, SMS will be added as an authentication method.

Updating the Microsoft Authenticator Account Name

Q: How do I update the account name in Microsoft Authenticator?

A:

1. Navigate to Microsoft Authenticator and open the app.
2. Locate the SMC Multi-Factor account (it will have your username login <initials.employee number>).
3. Press the ‘>’ to display the SMC account details.
4. Press the settings icon to view the SMC account settings.
5. Select ‘>’ to edit Account Name.
6. Enter in SMC (DC1) not HQ1 as shown in the photo and press ‘Done’.
7. Navigate back to the main account page and confirm you see the SMC name update on the account screen.