This document provides frequently asked questions about the CSS application used by the Collections department.
Why is a remote user unable to connect to CSS?
ANSWER:
The Issue related to DNS zone problem resulting in multiple smtp error messages and DNS errors.
Why is the CSS Server not responding?
ANSWER:
Changes made to our internet circuit at HQ and the CSS app must have been cached with the old IP info.
Why did I receive an error message that the CSS icon shortcut cannot be accessed?
ANSWER:
CSS SW version updates needed.
